RETURN POLICY

RETURN & REFUND POLICY

Last Updated: September 8, 2026

At Kreepy Kacey’s Korner, we want you to love your purchase as much as we loved finding it for you! 🖤✨ Because many of our products are shipped directly from our suppliers, our return process is a little different from a traditional brick-and-mortar store.

Please read the following policy before making a purchase.

1. RETURN WINDOW

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in its original packaging, when applicable
  • Not show signs of wear, washing, damage, or alteration
  • Include any original tags, accessories, or documentation, when applicable

Items returned outside the 30-day window may not be eligible for a refund.

2. ITEMS THAT CANNOT BE RETURNED

For health, safety, hygiene, and logistical reasons, certain products may be final sale.

These may include:

  • Personalized or customized items
  • Intimate or hygiene-related products
  • Beauty or personal-care products that have been opened or used
  • Undergarments and similar personal items
  • Gift cards
  • Digital products
  • Clearance or final-sale items
  • Items specifically identified as Final Sale on the product listing

If you're unsure whether an item qualifies for a return, please contact us before sending anything back.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Oh no! 😢 If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the problem
  • Clear photos of the item
  • Photos of the packaging, if the package arrived damaged

Please do not send the item back before contacting us.

Once we review the issue, we will work with you to determine the appropriate solution. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

4. ITEMS LOST OR DAMAGED DURING SHIPPING

Once an order has been shipped, tracking information will be provided when available.

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us so we can investigate the situation.

Please note that delivery dates provided by carriers are estimates and may change because of weather, carrier delays, customs, or other circumstances outside our control.

5. CHANGE-OF-MIND RETURNS

Changed your mind? We understand! 🖤

Eligible unused items may be returned within 30 days of delivery, subject to the requirements above.

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

6. RETURN PROCESS

To request a return, please contact us through our store's customer-service contact method with:

Subject: Return Request — [Order Number]

Please provide:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for the return

We will review your request and provide return instructions if the item qualifies.

Do not mail returns to the address listed on your original package unless we specifically instruct you to do so.

Because our products may ship directly from different suppliers, return instructions and return addresses can vary by product.

7. REFUNDS

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

8. EXCHANGES

Because many of our products are fulfilled by third-party suppliers, we generally do not offer direct exchanges.

If you need a different size, color, or variation, you may need to return the original eligible item and place a new order.

Please contact us before returning an item so we can help determine the best option.

9. REFUSED OR UNCLAIMED PACKAGES

If a package is refused or remains unclaimed and is returned to the sender, additional shipping or handling charges may apply.

If the package is returned to us or our fulfillment partner, we will contact you regarding available options.

10. WRONG SHIPPING ADDRESS

Please carefully review your shipping information before completing your order.

If you contact us before your order has shipped, we will do our best to correct the address.

Once an order has shipped, we may be unable to change the delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be the customer's responsibility.

11. ORDER CANCELLATIONS

Because orders may be sent to our fulfillment partners shortly after purchase, cancellation requests must be submitted as soon as possible.

We cannot guarantee that an order can be canceled after it has entered processing or shipped.

If the order has already shipped, it may be subject to our standard return policy.

12. IMPORTANT DROPSHIPPING INFORMATION

Some products sold through Kreepy Kacey’s Korner may be fulfilled and shipped directly by independent third-party suppliers.

This means:

  • Your order may arrive in multiple packages.
  • Different items may arrive at different times.
  • Packaging may vary depending on the fulfillment location.
  • Return instructions may differ from product to product.

We will always do our best to make your shopping experience as smooth as possible. 🖤

13. CONTACT US

If you have a question about a return, refund, damaged item, or order issue, please contact us through our customer-service contact information provided on our website.

We're always happy to help when we can!

Thank you for supporting Kreepy Kacey’s Korner!

Stay spooky. Shop cozy. Be wonderfully weird. 🖤🕸️✨